1. If you use your palm
Leave one business. Ask that business to remove you. You can keep using your palm everywhere else.
Be erased everywhere. Ask any business you are registered with, or email privacy@venapass.com. Because we hold no name or contact details, we confirm the request through a business you are registered with or a palm scan at a VenaPass scanner, so nobody else can erase you.
A payment or entry you don’t recognise. Contact the business or payment provider involved first; they can ask us to check the log for that request.
2. If your organization uses VenaPass
Email support@venapass.com with your organization name and, if it is about a device, its name in the console. We reply within one business day.
Setting up or integrating? Start with the developer guide. Interested in becoming a partner? Talk to us.
3. Report a security issue
Email security@venapass.com with the details and how to reproduce them. Please give us time to fix the issue before sharing it publicly, and do not access other people’s data. We will not take action against good-faith research that follows these rules, and we will keep you updated.
4. Legal
Read our Privacy policy and Terms. Data protection requests: privacy@venapass.com.