1. About these terms
These terms apply to organizations that open a VenaPass account (“partners”), such as payment providers, banks, employers, schools and clinics, and to anyone using this website. By creating an account or using VenaPass, you agree to them on behalf of your organization.
2. What VenaPass does, and does not do
VenaPass confirms identity by palm vein. It returns a signed result and your own reference for the person. VenaPass does not hold, move or settle money and is not a payment service. Payment providers remain responsible for authorizing and settling payments, for their customer checks, and for their obligations to merchants and consumers.
3. Your account
- Give accurate information about your organization and keep it up to date.
- New accounts start in a sandbox with test devices and test keys. Live use starts after we verify your organization.
- Keep sign-in methods, API keys and device credentials secret. You are responsible for activity in your account.
- Tell us straight away at security@venapass.com if you suspect a security problem.
4. Registering people
Before you register anyone’s palm, you must:
- tell them what VenaPass is and link them to our Privacy policy;
- get their explicit consent (and a parent or guardian’s where the law requires it);
- act promptly on requests to remove or erase them.
You must only identify people who choose to present their palm. You must not use VenaPass for covert identification or surveillance, or try to link people across other partners.
5. Acceptable use
You must not reverse-engineer VenaPass, test or bypass its security without our written permission, use it unlawfully, or interfere with its operation. Good-faith security research is welcome through our disclosure process.
6. Fees and scanners
Fees are set out in your order form and our pricing: a scanner fee (a small upfront fee or an outright purchase), a fee per verification, and, for upfront-fee scanners, a monthly minimum per terminal. Invoices are due within 30 days and exclude taxes. Ownership, return and warranty terms for scanners are in your order form; manufacturer warranties pass to you where we can.
7. Service and support
We work to keep VenaPass available and secure, and support you by email at support@venapass.com. Sandbox and pilot services are provided as they are, to help you evaluate VenaPass.
8. Data protection
You control your own customer records. We are responsible for the palm identity service as described in our Privacy policy. Each party complies with the data protection laws that apply to it. Where you need a data processing agreement, we will sign one.
9. Ownership and confidentiality
VenaPass, its software, apps and documentation remain ours; you get a right to use them for your account while these terms apply. Each party keeps the other’s confidential information private and uses it only for this relationship.
10. Liability
VenaPass is provided without warranties beyond those the law requires. Neither party is liable for indirect or consequential losses. Except for unpaid fees, breach of confidentiality, or what the law does not allow to be limited, each party’s total liability is capped at the fees paid in the 12 months before the claim. Payment providers are responsible for their payment decisions.
11. Suspension and ending
We may suspend access to protect people or the service, or for serious or repeated breach or non-payment, and will tell you why. Either party may end the relationship with 30 days’ notice. When it ends, your references are removed, and palm data no other partner links is deleted.
12. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and disputes go to the courts of Lagos State, unless your order form says otherwise.
13. Changes
We will give partners at least 30 days’ notice of material changes by email. Questions: support@venapass.com.