PRIVACY AND SECURITY

We know a palm, not a person.

Your palm is the only thing VenaPass recognises you by. Here is exactly what we keep, how we protect it, and how you remove it.

What we keep

  • An encrypted reading of your palm veins: a set of numbers, not a picture.
  • The customer ID each merchant you registered with uses for you.
  • A log of each scan: time, device and result, for resolving disputes.

What we never keep

  • Your name, phone number, address or ID documents.
  • Photos or images of your hand.
  • Your money, card numbers or bank details. Your payment provider keeps those.

How your palm is protected

A live hand only

The scanner reads veins beneath the skin with infrared light and checks that the hand is a live one. A photo or a copy won't pass.

Encrypted on the scanner

The reading is encrypted before it leaves the device, and stays encrypted in our systems. Shop software never sees it.

One ID per merchant

Each merchant sees only the customer ID it gave you, so merchants can't link your visits between them.

Proof for one sale only

Each confirmation is signed for one amount at one checkout and expires in minutes, so it can't be reused.

You're in control

Removing your palm takes one request, and it doesn't need an account or a password.

  • Leave one merchantAsk that merchant to remove you. You can keep paying by palm everywhere else.
  • Leave VenaPass completelyAsk any merchant, or us, to erase you. Your palm reading is deleted everywhere.

Questions

Is it safe to use my palm?

The scanner reads the pattern of veins inside your palm, which is hidden under the skin and different on each hand. It also checks for a live hand, so a photo won't work.

Can someone rebuild my hand from what you store?

We store numbers that describe the vein pattern, not an image, and they are encrypted. They are only useful for comparing against a new scan.

Does it replace my bank card?

At VenaPass merchants, yes. Your palm tells the merchant's payment provider who you are, and they charge the account they already have for you.

Which countries do you work in?

VenaPass handles any currency. Contact us about your market.